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Terms & cancellation policy

Terms & cancellation policy

Cancellation

In case of timely cancellation (by e-mail) – until 2 weeks before arrival – we charge NO cancellation fee. If cancelled up to 1 week before arrival (by e-mail), we only charge a processing fee​ of € 10, – . If cancelled up to 3 days before arrival (please by phone), a cancellation fees of 50% of the total amount will be charged. If cancelled up to 1 day (24 hours) before arrival (please by phone), a cancellation fee of 80% of the total amount will be charged.

In the event of no-show, premature termination or late arrival of the customer, for whatever reason, 100% of the booked activity price will be charged as compensation for the preparations, expenses, staff costs and reservations made.

COVID-19

Because of uncertainty about travel advisory/restrictions, we will NOT charge you any cancellation fee, if you cannot travel due to „last minute“ travel restrictions. Please cancel your bookings as soon as possible, when it has become clear that you cannot travel. If you need to cancel between 2 weeks and 1 day before the planned arrival, please attach a link or screenshot with the travel advisory to your cancellation e-mail.

Weather

Our activities take place in all weather conditions, except during thunderstorms or heavy rain. We have the right to cancel or postpone the activity due to weather conditions or safety reasons. In such case, the participant may choose between a replacement date or a free cancellation.

Short-term cancellation due to illness or accident, prior to arrival

If a participant needs to cancel due to illness or accident, the participant receives a voucher for the selected activity, which covers the payment already made and is valid 365 days from the date of issue. If you need to cancel less than 3 days before arrival, please contact us by phone!

Alcohol

For safety reasons,​ the participation of guests that have consumed alcohol, is not allowed. For participants who have to be excluded from the event due to alcohol consumption, a 100% cancellation will be charged.

Group size

If the number of participants is reduced below the „minimum number of participants“, we reserve the right to either charge the guest an extra charge if the guest still wants to participate the activity on the originally planned date, or to make another appointment, or to cancel the activity and refund already made payments. The „minimum number of participants is as follows“: 8 participants for river tubing, 4 for mountain cart, 3 for via ferrata Däumling / MTB Tour with alpine tasting, 2 for Singletrail courses / MTB & flow trail course.

Terms of payment

Unless otherwise agreed, the booked activity must be paid in advance online or by bank transfer.

Liability

Participation in the activities is at your own risk. The organizer is not assuming any liability! It is the responsibility of the participant or guardian / caregiver to check the health status of the participant in advance. For some activities, an „terms of participation“ document and/or liability waiver must be signed before the activity begins.